Skip to content

Refund Policy

Effective date: October 2026
Last updated: October 20, 2026

This policy applies to digital products bought from ZakitPro, operated by Abderrazak Elbouchikhi (Zak), sole proprietor on zakitpro.com, such as the Deployment Doctor kits and their Team licences. It forms part of the Terms of Use.

0. Presales

If you buy a product before it is delivered (a presale, such as the Kit 1 founding presale), you can cancel for a full refund any time before delivery. The 14-day period in section 1 then starts on the delivery date, not the purchase date. If a delivery date slips, we will email you before that date with the new date, and you can take a full refund or wait.

1. 14-day refund

If a product is not useful to you, email us within 14 days of purchase (for presales, 14 days of delivery; see section 0) and we will refund you in full. You do not need to give a reason.

2. How to request a refund

  1. Email hello@zakitpro.com within 14 days of your purchase (or of delivery, for presales), or any time before a presale is delivered, with the subject "Refund".
  2. Include the email address you used at checkout and the product name (or your Stripe receipt).

3. How refunds are paid

Refunds go back to your original payment method through Stripe. We aim to issue them within 5 business days of your request; your bank or card issuer may take a further 5 to 10 business days to show the credit. We cannot refund to a different card or account.

4. After a refund

The licence for the refunded product ends. Please delete your copies. We may decline repeated refund requests that look like abuse of this policy, except where the law gives you a right to a refund.

5. Consumers in the EU, EEA and UK: right of withdrawal

Digital content is normally delivered right after purchase. For presale orders, delivery happens on the stated delivery date, not at purchase. Your EU/UK right to withdraw from the contract within 14 days is not affected before delivery, and you can cancel for a full refund any time before delivery. Our 14-day post-delivery refund applies regardless.

This does not reduce your rights under section 1: our voluntary 14-day refund still applies after you download. Your statutory rights when digital content is faulty or not as described are also unaffected.

6. Problems with a download

If your download link has expired, is missing, or the file will not open, email us and we will send a working link. This is not a refund request and does not use up your 14 days.

Contact

Email hello@zakitpro.com or write to PO Box 35260, Denver, CO 80202, United States.